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faqsFrequently Asked Questions

FAQs - General

  1. Can I see my website on any browser?

    BabyTriana supports all major browsers. However, for an enhanced experience we recommend Firefox, Chrome, or Safari. Internet Explorer 9 and higher is supported but we recommend at least IE10.

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  3. Is there a cost to create a website using BabyTriana.com?

    There is absolutely no charge to create and maintain a website. All users who create a site are guaranteed to keep their online baby books free of charge permanently under the same conditions.

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  5. Can I link entries from BabyTriana to my Facebook account?

    From the blog tab or from the gallery tab in your admin pages, check the box titled “Facebook” if you wish to post a link to your BabyTriana updates on your Facebook page.

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  7. Can I use BabyTriana for my older child?

    Yes. BabyTriana.com is intended for use by parents/guardians with children of any age.

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  9. Can I see my website in Spanish?

    Yes, all pages can be viewed in Spanish or English, but your own text is displayed in the language in which it is entered. Language selection by admins is accessed under the web settings tab.

    Besides selecting a preferred language for your website, by checking the option Bilingual Setting in the web settings tab you can allow visitors make their own choice between Spanish or English.

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  11. What is the storage limit for my website?

    For all Beta users the limit is 100 Megabytes.

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FAQs - Getting Started

  1. How do I start creating a website?

    From the websites homepage, click on “Start Now” to begin the process of creating your baby’s website. You will be prompted to create an account through the new user registration page. If you already have an account, from the home page click on the link titled “Current Members login”.

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  3. How do I view an existing website if it is set to private?

    If an existing website is private, access to the site must be requested. This requires you to create an account with BabyTriana.com. You can either request access to the desired website during your registration process, or you can use the multi-site members drop down menu located in the upper right corner of your account page.

    Once access to the website has been requested, the website administrator will be notified and may grant or deny this request. Alternatively, the website administrator can send you an email from the users tab in the administration pages. Follow the link provided in the email. You will be prompted to enter your log in information in order to view the website.

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  5. I have received approval to view an existing private site, now what?

    Once the website administrator approves your request to view the private website, an email will be sent to the email address associated with your account. Follow the link provided in the email. You will be prompted to enter your log in information to view the site.

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  7. How do I manage my website?

    There are several tabs available to assist the website administrator with the management of their baby website. Upon log in, you will always be directed to the profile tab. Additional tabs include website settings, blog and video, flip book, photo galleries, and member management.

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FAQs - Website Configuration

  1. How do I configure my website?

    The website settings tab allows you to enter or revise your baby’s name and associated domain, privacy settings, birth information, welcome message, website color template, and header picture.

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  3. What is the url (internet address) of my website?

    The address of your baby website is automatically created based on the first and last name entered on the website settings tab. If you find that the subdomain name is already taken because there is another account with the same first and last name entered in these fields, then you will be presented with several options upon creating the website that are all based on your baby’s name. For example, if the subdomain for Jane Smith is already taken (janesmith.babytriana.com), you will be able to choose from several options similar to the following options:

    • jane-smith.babytriana.com
    • janesmith-1.babytriana.com
    • janemarysmith.babytriana.com (if middle name is Mary)
    • janemsmith.babytriana.com
    • janesmith-4202010.babytriana.com (if born on 4/20/2010)
    • janesmith-denver.babytriana.com (if born in Denver)
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  5. How do I set the privacy settings?

    From the website settings tab, the website administrator can choose to make the baby website public, protected or private.

    • Public websites are accessible to anyone and do not require an account with BabyTriana.com to view them.
    • Protected websites hide or randomly generate sensitive data (age, date and place of birth, etc) when viewed by random visitors. Only visitors with an authorized account can view the full site.
    • Private websites can only be viewed by authorized accounts. Anyone who wishes to view the site will be required to first create an account with BabyTriana.com and then request access to view your baby’s website.

    For protected and private websites visitors may create an account and request access to the baby website. Instructions in the baby website homepage will guide them through the process. The website administrator will receive notification via email about any requests to become a member and can allow or deny access for any of these requests. The website administrator may also choose to give people access to their baby’s website by adding them as members via the Members tab. Click here to see how to add a new member to your website.

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  7. How do I add or change a welcome message?

    A welcome message that will be displayed on the home page of your baby's website can be added or revise from the website settings tab. Simply write, or re-write that text that you wish to be displayed in the box provided, and hit “Next” to save the information entered.

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  9. Can I customize my website?

    BabyTriana.com currently offers ten website templates each with a different color palette. The templates can be accessed from the website settings tab. Click on the link titled “Change Your Website Template” and then choose from one of the available options and click "Save".

    There are new templates coming soon. Stay tuned.

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  11. What is the website header picture?

    The website header picture is the panoramic photo that will appear at the top of your website’s public pages and is accessed through the website settings tab. To add or change this image, click to browse for the photo and then use the cropping tool to modify the exact image that you wish to be displayed. The cropping tool is designed to maintain the correct image dimensions so that the image quality will be maintained.

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FAQs - My Account: Profile Tab

  1. What is my Profile tab for?

    The profile tab allows you enter or modify your account information such as your name, email address, password, bio, and your avatar photo.

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  3. How do I make changes to the bio associated with my account?

    Changes to bios can be made through the profile tab. Simply write or re-write the desired text in the box provided and hit "Next" to save your updates.

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  5. How do I change my password?

    Passwords can be changed by accessing the profile tab. Simply write or re-write the new password in the box provided and hit "Next" to save your updates.

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  7. How do I reset my password?

    From the home page click on the link for current members log in. In the next page you'll see a link titled "Forgot you password?" that you'll need to click. Or click here. You will need to enter the email address associated with your account. A new password will be sent to you to log in. It is strongly recommended that you change your password once you have successfully entered the site by going to the profile tab and re-entering your password information.

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  9. What's my avatar photo and how do I add it or change it?

    The avatar photo is the photo that appears in all your blog entries representing you.

    Your avatar photo can be added or changed from within the profile tab. Simply browse to find the image you wish to use, and use the cropping feature to capture the exact image that you wish to use. The cropping tool is designed to maintain the correct dimensions of your selected image.

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FAQs - Blog

  1. How do I create a new blog entry?

    From the Blog tab, click on the link titled “Create a new blog entry.” From the blog entry page you can enter a title, text, and upload photos and videos.

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  3. How can I become a blog author of a website?

    The first step to becoming a blog author is to become an authorized member of the desired baby website. Once access has been granted, the website administrator can change your role to a blog author.

    Already a website member? The site administrator can change your role from a guest to an author from the Members’ tab on the administration pages. Once your role has been changed to an author, you can start posting blogs.

    If you don’t already have account with BabyTriana.com, you will need to complete the registration process and request access to the site (more information here). Alternatively, the website administrator can create an account for you. An automated email with a link to the site will be sent to you. Follow the link to become a member.

    If you already have an account, you need to request access to the desired site using the multi-site members drop down box located in the upper right corner of your admin pages. Select the option to "join an existing site". Alternatively, the website administrator can send you an email. Follow the link in the email

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  5. How do I publish my website updates to my Facebook page?

    When you create or make changes to a blog post or a gallery, make sure to check the box for Facebook, which indicates that you want to post a link to this page on your Facebook wall. When you submit your post, a pop-up from Facebook will ask you to confirm your choice and allows you to enter a custom message. Please note that you may be asked to log in to Facebook if you are not already logged in.

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FAQs - Flip Book

  1. How do I add a head shot for the flip book?

    The flip book feature allows you to show your baby’s ongoing growth in a fun and dynamic flip book displayed on the public pages of your baby’s website. Headshot photos can be added or modified from the Flip book tab. Click on the link titled “Add a new Headshot” and browse to find the photo you wish to use. Enter a title and the date the picture was taken. Once you have selected a photo you can crop the photo to capture the precise image you wish to display. The cropping feature will maintain the integrity of the photo dimensions.

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  3. What is the flip book?

    The flip book is an fun animation that displays a sequence of closeups of your baby sorted by time so everyone can see how your baby is growing. You can have headshots from his/her birth date until whatever age you want.

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FAQs - Photo Galleries

  1. How do I create a new photo gallery?

    From the Photo Galleries tab, click on the link titled “Create a new gallery”. You can provide a title and description of the gallery. Up to 24 photos can be uploaded per gallery. Use the browse button to find your photos saved on your computer. To select multiple files at the same time, press the Ctrl key and select all of the photos you wish to upload. 

    New: Now you can also drag and drop files from from your desktop or file manager tool onto the 'Upload Photos' section (this option may or may not be available depending on your browser).

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  3. Can I tag friends and family who are featured in photos, videos, or blog entries?

    Yes, BabyTriana’s tagging feature can be accessed through the photo gallery and blog tabs. Simply enter the email(s) of the people you wish to tag in the field provided. When the information is saved, these people will receive an email indicating that they have been tagged in a photo or blog post on your baby’s website and a link to view the post will be provided.

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  5. Are there size limits for photo uploads?

    The size limit per photo is 5 megabytes. The photos will be automatically processed to compress photo size and maximize storage capacity.

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FAQs - Video

  1. How do I upload a video?

    There are two ways to upload a video:

    1. Upload a video to a blog entry. To upload a video create a new blog entry or edit an existing one and attach your video. You can upload one video per blog entry.
    2. Upload a video directly to the Video Gallery. To upload a video no associated to a particular blog entry use the Videos admin tab. Videos uploaded to a blog entry can also be edited and managed from the Videos admin tab.

    Whichever way you upload a video it will always appear on your Video Gallery

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  3. Are there size limits for video uploads?

    The size limit per video file is 80 megabytes. An very efficient algorithm is applied to your uploads to take up much less of your available storage space while maintaining quality.

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  5. What is the video quality?

    The video quality is 480x360 pixels, 24fps (frames per second)

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  7. What video formats are supported?

    We support most popular video formats, including those produced by camcorders and video recorders in smart phones, such as iPhone and Android.

    The following is the list of supported file extensions: mp4, mpeg, mov, asf, wma, wmv, avi, movie, flv, 3gpp, and mp2p.

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FAQs - Security

  1. Are my pictures and videos safe?

    Yes, we keep your precious baby’s media files in a safe, continuously backed up location. You can count on them staying there for you rain or shine.

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  3. Can I delete my baby's website permanently?

    Yes, you can delete a baby book permanently if you are its administrator. From the Websettings tab, click on the link "Delete baby book permanently" towards the bottom of the page and follow the instructions displayed.

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  5. What data is hidden in a "protected" baby book?

    If you choose to make your baby book protected, sensitive data is hidden or randomly generated. Specifically:

    • Birth place, weight, and height are hidden.
    • Age, date and time of birth are randomly generated. The date of all your blog posts (except the last one) are also randomly generated so as not to give any hints to visitors.

    Please keep in mind that the content that you write in your own posts, picture descriptions, or welcome message is viewable by visitors. Therefore do not include any identifiable information that you do not want random visitors to read.

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FAQs - My Website Members: Members Tab

  1. How do I add a new member to my baby's website?

    From the Members tab, click on the link titled “Add a new website member”. Enter the first and last name, email address, and role type.

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  3. How can I change the role of a member in my website?

    From the Members tab, click on the user whose role you wish to modify. From the “Role” field, use the drop down menu to assign or change the members’ role. Role option include site administrator, author, or guest.

    • An administrator can do everything you can do, so essentially you are giving them full control of the website.
    • An author can post blog entries, which allows them to upload pictures and videos.
    • A guest can only view your site. This is only relevant when your site is private. Otherwise everyone can see your site.
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* If you create your site during the promotion period.